Job Description
Launch your hospitality career with Metropolitan Hotels Group! We're seeking energetic Hospitality Associates for our Philadelphia property to deliver exceptional guest experiences across day, evening, and overnight shifts. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Provide exceptional front desk service including check-in/check-out procedures
- Manage guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Assist with event setup and guest amenities coordination
- Adhere to safety and security protocols during all shifts
- Collaborate with cross-departmental teams for seamless operations
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and comfort with reservation systems
- Attention to detail and accuracy in financial transactions
- Positive attitude and problem-solving abilities
- Ability to stand/walk for extended periods
- Team player with collaborative mindset