Job Description
Join the vibrant heart of NYC hospitality at the Metropolitan Grand Hotel! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences during our busy shift-based operations. Perfect for career starters, this role offers rapid growth opportunities in a luxury environment with competitive benefits and flexible scheduling. Work in a team-oriented atmosphere where your dedication to service is celebrated and rewarded.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and guest assistance functions
- Manage check-in/check-out procedures with precision and warm hospitality
- Handle guest inquiries and resolve concerns promptly with a solution-oriented mindset
- Operate hotel management systems efficiently (PMS software training provided)
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate documentation and shift reports
- Uphold strict hygiene and safety standards in all public areas
Qualifications
- High school diploma or equivalent (students welcome)
- No prior hotel experience required - we provide comprehensive training
- Strong communication skills with professional demeanor
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer literacy and willingness to learn new systems
- Customer service mindset with problem-solving aptitude
- Ability to stand/walk for extended periods during shifts
- Valid work authorization for US employment