Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Richmond! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest inquiries with grace and efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our expanding hospitality empire.
Responsibilities
- Check guests in/out efficiently using property management systems while verifying reservation details
- Manage room assignments, upgrades, and special requests to maximize guest satisfaction
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Resolve guest complaints professionally and implement solutions promptly
- Train new front desk staff on procedures and service standards
- Maintain organized front desk area and manage key inventory
Qualifications
- 2+ years front desk or customer service experience in hospitality industry
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment while maintaining composure
- Valid driver's license with clean record for valet coordination
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Basic knowledge of local attractions and services