Job Description
Immediate Front Desk Agent Opportunity in Fort Worth, TX! Join our award-winning hospitality team and be the first impression for our esteemed guests. We're seeking energetic professionals with exceptional customer service skills to deliver memorable experiences in a luxury downtown setting. Enjoy competitive pay, comprehensive benefits, and rapid career advancement. Perfect for individuals ready to excel in a fast-paced environment. Apply today and start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage room reservations, bookings, and rate adjustments using Opera PMS
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and other departments for seamless operations
- Uphold brand standards through consistent service delivery and facility presentation
- Utilize CRM systems to track guest preferences and personalize experiences
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Strong communication skills with fluency in English (bilingual a plus)
- Ability to multitask in high-pressure situations while maintaining composure
- Basic knowledge of hotel operations and industry terminology
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license and clean driving record (if shuttle service required)
- High school diploma or equivalent; hospitality certification preferred