Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our luxury boutique hotel in downtown Atlanta. We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while showcasing Southern charm and efficiency. This role offers competitive compensation, comprehensive benefits, and clear career advancement paths within our growing portfolio of premium properties. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers worldwide, apply today to elevate your hospitality career.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems, room assignments, and occupancy reports
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid driver's license and clean driving record
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required
- Professional appearance and polished demeanor