Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotels Columbus! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown location. No prior experience required - we provide comprehensive training for motivated hospitality professionals. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding luxury hotel chain.
Responsibilities
- Check-in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with attention to detail
- Customer service mindset with problem-solving aptitude
- Positive attitude and team player mentality
- Reliable transportation and punctuality