Job Description
Join our award-winning hospitality team as a Front Desk Agent and launch your career in customer service excellence! Grand Oaks Resort Louisville is seeking passionate individuals to create unforgettable guest experiences in our luxury downtown property. No experience required – we provide comprehensive training to develop your skills in reservation systems, guest relations, and operational excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels. Perfect for recent graduates or career changers seeking a dynamic, people-oriented role.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate housekeeping and maintenance requests to ensure optimal guest satisfaction
- Operate property management systems and maintain accurate guest records
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain secure financial transaction records
- Collaborate with cross-departmental teams to ensure seamless guest experiences
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Zero experience necessary – comprehensive training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications and willingness to learn proprietary systems
- Ability to multitask in a fast-paced environment
- Positive attitude and passion for hospitality
- Must be available to work weekends, evenings, and holidays