Job Description
Are you a people person ready to kickstart your career in hospitality? Grand Hospitality Group is seeking passionate Front Desk Agents to deliver exceptional guest experiences at our flagship Wichita property. No prior experience required – we provide comprehensive training! Join our award-winning team where your smile and dedication will shine. Enjoy competitive pay, benefits, and clear career advancement paths in a dynamic environment.
Responsibilities
- Welcome guests with warm, professional interactions and efficient check-in/check-out processes
- Manage reservations, room assignments, and guest inquiries using our proprietary property management system
- Handle payment transactions and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain a clean, organized lobby environment
- Contribute to positive team culture during peak hours
Qualifications
- High school diploma or equivalent (GED)
- Customer service mindset with exceptional interpersonal skills
- Proficiency with basic computer applications and willingness to learn new systems
- Strong attention to detail and organizational abilities
- Ability to multitask effectively in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Reliable transportation and flexible availability including weekends/holidays
- No experience necessary – training provided!