Job Description
Join our award-winning downtown hotel as a Front Desk Agent for our dynamic night shift team! We're seeking a hospitality professional to deliver exceptional guest experiences during evening hours. This role requires exceptional communication skills and the ability to manage check-ins, guest inquiries, and overnight operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in Albuquerque's vibrant hospitality scene. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Manage seamless check-in/check-out processes for overnight guests
- Handle guest inquiries, requests, and conflict resolution with professionalism
- Monitor security systems and access control during overnight hours
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest needs
- Prepare end-of-night reports and financial reconciliations
- Maintain lobby and common area cleanliness and ambiance
Qualifications
- Previous front desk or customer service experience in hospitality
- Exceptional communication and interpersonal skills
- Ability to work independently during overnight hours
- Proficiency with hotel management software (Opera/PMS)
- Strong problem-solving and multitasking abilities
- Flexibility to work weekends and holidays
- Basic first aid/CPR certification preferred
- Valid New Mexico driver's license (if required for errands)