Job Description
Launch your hospitality career with Harborview Hotels & Resorts! We're seeking enthusiastic Guest Services Associates to join our award-winning team in beautiful Long Beach. No experience required – we provide comprehensive training for motivated individuals ready to deliver exceptional guest experiences.
As the first point of contact for our international guests, you'll create memorable moments while developing valuable skills in customer service, problem-solving, and hotel operations. Enjoy competitive pay, flexible scheduling, and advancement opportunities within our growing hospitality group.
Responsibilities
- Provide warm, efficient check-in/check-out services to hotel guests
- Handle guest inquiries and resolve concerns with professionalism
- Manage reservations and room assignments using our PMS system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and valet services as needed
- Maintain pristine front desk appearance and supplies
Qualifications
- No prior hotel experience required – training provided!
- Exceptional communication and interpersonal skills
- High school diploma or equivalent (GED)
- Ability to stand/walk for extended periods
- Proficiency with basic computer applications
- Flexible availability including weekends and holidays
- Valid California driver's license (for valet duties)
- Positive attitude with strong problem-solving abilities