Job Description
Join our award-winning luxury hotel as a Weekend Front Desk Agent and be the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service during peak weekend operations. This role offers competitive pay, flexible scheduling, and opportunities for career growth in Omaha's premier hospitality scene. Enjoy complimentary hotel stays, staff discounts, and a supportive team environment. Perfect for night owls and weekend warriors who thrive in fast-paced settings!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly using conflict resolution skills
- Coordinate with housekeeping and maintenance teams
- Maintain accurate shift logs and incident reports
- Promote hotel amenities and local attractions to guests
- Execute emergency procedures during high-traffic periods
Qualifications
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (Opera/PMS)
- Exceptional communication and problem-solving abilities
- Flexible availability (Saturdays/Sundays required)
- Ability to multitask during peak check-in periods
- Basic computer and cash handling skills
- Positive attitude and professional appearance
- Nebraska hospitality certification preferred