Job Description
Join our award-winning luxury hotel in the heart of Austin's vibrant entertainment district. The Austin Grand Hotel seeks a passionate Hospitality Manager to elevate our guest experience through exceptional service and operational excellence. Be part of a dynamic team that celebrates Southern charm with modern sophistication while serving both business and leisure travelers in one of America's most exciting cities.
Responsibilities
- Oversee daily hotel operations including front desk, concierge, and guest services teams
- Implement and maintain premium service standards exceeding guest expectations
- Manage staff scheduling, training, and performance evaluations
- Resolve complex guest inquiries with discretion and problem-solving expertise
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Develop and execute strategic initiatives for guest satisfaction scores
- Analyze operational metrics to identify improvement opportunities
Qualifications
- 5+ years progressive hotel management experience in luxury properties
- Proven track record in team leadership and staff development
- Strong knowledge of Opera/PMS systems and hotel management software
- Exceptional communication and conflict resolution skills
- Austin hospitality market knowledge preferred
- Bachelor's degree in Hospitality Management or related field
- ServSafe certification required
- Ability to work flexible shifts including nights, weekends, and holidays