Job Description
Join our award-winning team at Grand Harbor Resorts, Jacksonville's premier luxury destination! We're seeking an experienced Hospitality Manager to lead our dynamic front-of-house operations. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of Florida's most vibrant tourism markets. If you're passionate about delivering exceptional guest experiences and thrive in fast-paced environments, apply today!
Responsibilities
- Oversee daily hotel operations including front desk, concierge, and guest services
- Manage team scheduling, training, and performance evaluations
- Resolve guest inquiries and ensure exceptional service standards
- Coordinate with housekeeping, maintenance, and F&B departments
- Implement revenue management strategies and occupancy targets
- Handle VIP guest requests and special event coordination
- Maintain compliance with health/safety regulations
Qualifications
- 5+ years in hospitality management with 2+ years in leadership roles
- Proven track record in luxury or boutique hotel environments
- Strong knowledge of PMS systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Valid Florida hospitality certification preferred
- Ability to work nights, weekends, and holidays
- Proficient in Microsoft Office and property management software
- Multi-lingual abilities a significant plus