Job Description
Join Cleveland's premier hospitality destination with weekly pay and rapid career growth! Grand City Hotels seeks a dynamic Hospitality Manager to deliver exceptional guest experiences while leading our award-winning team. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement within our expanding portfolio of luxury properties across Ohio and Pennsylvania.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Train and mentor staff on customer excellence and brand standards
- Resolve guest inquiries and elevate satisfaction through personalized service
- Coordinate with departments to ensure seamless guest experiences
- Monitor inventory, budgets, and operational efficiency
- Implement innovative strategies to drive repeat business
Qualifications
- 3+ years hotel management experience preferred
- Proven track record in guest satisfaction metrics
- Strong leadership and conflict resolution abilities
- Flexibility to work nights/weekends and holidays
- Proficiency in hotel management software (Opera, etc.)
- Valid driver's license and reliable transportation
- Ability to stand for extended periods