Job Description
Join Ohio's premier hospitality destination! Grand Plaza Columbus is seeking passionate hospitality professionals to elevate our guest experience in the heart of the state capital. As a key member of our award-winning team, you'll create memorable stays for business and leisure travelers while advancing your career in a luxury environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth within our expanding portfolio.
Responsibilities
- Deliver exceptional guest service across all touchpoints including check-in, concierge, and dining operations
- Manage room inventory and coordinate housekeeping services with precision
- Resolve guest inquiries and concerns promptly using problem-solving best practices
- Collaborate with cross-departmental teams to ensure seamless service delivery
- Adhere to brand standards and maintain cleanliness of public areas
- Process payments and manage financial transactions accurately
- Participate in training programs to enhance hospitality skills
Qualifications
- Minimum 2 years hotel or luxury hospitality experience required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera, Fidelio)
- Valid Ohio driver's license with clean record
- Food Handler's certification preferred
- Ability to lift 25 pounds and stand for extended periods
- High school diploma or equivalent; hospitality degree preferred