Job Description
Join New York's premier luxury destination! The Grand Plaza Hotel seeks dynamic hospitality professionals to deliver exceptional guest experiences in the heart of Manhattan. Our award-winning property offers unparalleled career growth, competitive benefits, and an opportunity to shape the future of luxury hospitality.
Responsibilities
- Deliver personalized guest services exceeding luxury brand standards
- Manage check-in/check-out procedures with efficiency and warmth
- Resolve guest inquiries and operational challenges proactively
- Collaborate with housekeeping, F&B, and maintenance teams
- Process reservations and optimize room inventory daily
- Execute upselling strategies for premium services and amenities
- Maintain detailed documentation of guest preferences and feedback
Qualifications
- 3+ years luxury hotel experience with proven guest satisfaction metrics
- Fluency in English; additional languages highly valued
- Expert knowledge of Opera/PMS systems and hotel management software
- Exceptional conflict resolution and multitasking abilities
- Valid NYC Food Protection Certificate preferred
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and financial reconciliation skills
- Passion for creating memorable guest experiences