Job Description
Join Ohio's premier luxury hospitality destination! Grand Plaza Hotel is seeking passionate professionals to elevate our guest experience in the heart of Columbus. As an award-winning property, we offer dynamic career growth, competitive compensation, and an inclusive workplace culture where excellence is celebrated. If you thrive in fast-paced environments and possess genuine hospitality instincts, we invite you to apply today and become part of our award-winning team.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations and optimize occupancy rates using Opera PMS
- Resolve guest inquiries promptly with solution-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate financial records for cash handling and billing
- Train junior staff on service standards and operational procedures
Qualifications
- Minimum 2 years hotel or luxury customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Strong conflict resolution and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Ohio Food Handler's Certification (or willingness to obtain)
- Fluency in English; bilingual Spanish preferred
- Valid Ohio driver's license with clean record
- Ability to lift 30 lbs and stand for extended periods