Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at the prestigious Oceanview Resort & Spa in Virginia Beach! We're seeking enthusiastic individuals with a passion for customer service to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to develop your skills in reservation management, check-in/out procedures, and guest relations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a coastal paradise.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Handle reservation inquiries, modifications, and confirmations with professionalism
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments accurately and maintain secure cash handling procedures
- Provide local area recommendations and assist with guest requests
- Maintain cleanliness and organization of the front desk area
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong customer service orientation with problem-solving abilities
- Basic computer literacy and comfort with technology
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliability and punctuality for all scheduled shifts
- Valid driver's license preferred (not required)