Job Description
Join our award-winning luxury hotel in the heart of Charlotte's Uptown district! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a sophisticated environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities within our renowned hospitality brand.
Our property features stunning skyline views, world-class amenities, and a commitment to excellence that has earned us AAA Four-Diamond recognition. Perfect for detail-oriented individuals who thrive in fast-paced, guest-centric settings.
Responsibilities
- Deliver personalized guest service across all hotel departments (front desk, concierge, housekeeping, F&B)
- Handle guest inquiries, reservations, and check-in/check-out procedures efficiently
- Maintain immaculate standards in guest rooms and public areas
- Collaborate with cross-functional teams to ensure seamless operations
- Resolve guest concerns promptly and professionally
- Adhere to all safety and sanitation protocols
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid North Carolina Food Handler/ServSafe certification preferred
- Strong attention to detail and problem-solving abilities
- Proficiency in hotel management systems (Opera, PMS)
- Ability to lift 25 pounds and stand for extended periods