Job Description
Join Minneapolis' premier luxury destination! The Grand River Inn is seeking exceptional hospitality professionals to deliver world-class guest experiences. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in the heart of downtown Minneapolis. If you're passionate about service excellence and thrive in dynamic environments, apply now to become part of our award-winning team!
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes with efficiency and accuracy
- Resolve guest inquiries and concerns with proactive problem-solving
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain strict adherence to safety and hygiene standards
- Upsell premium services and amenities to enhance guest satisfaction
- Participate in daily briefings and training sessions
Qualifications
- Minimum 2 years hotel or luxury hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera, Fidelio)
- Valid Minnesota Food Handler's and Alcohol Service permits
- Ability to multitask in fast-paced environments
- Attention to detail and exceptional organizational skills
- Positive attitude and commitment to teamwork