Job Description
Join our award-winning hospitality team at the heart of Mesa's vibrant tourism scene! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our premier downtown hotel. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Arizona's most dynamic cities. Apply today and become part of our family!
Responsibilities
- Efficiently manage guest check-in/check-out procedures with accuracy
- Handle reservations, cancellations, and room assignments via PMS systems
- Resolve guest inquiries and complaints with prompt, courteous solutions
- Process payments, maintain cash drawer accountability, and generate reports
- Coordinate with housekeeping, maintenance, and dining departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment with attention to detail
- Flexibility to work evenings, weekends, and holidays
- Valid Arizona driver's license (if required for local errands)
- Basic knowledge of Mesa attractions and transportation options