Job Description
Join Louisville's premier luxury destination! The Galt House Hotel is seeking passionate hospitality professionals to deliver exceptional guest experiences in our award-winning downtown property. As Kentucky's largest hotel, we offer career growth, competitive benefits, and a vibrant team culture in the heart of the bourbon district. Perfect for ambitious individuals ready to elevate their hospitality career!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room inventory and coordinate housekeeping operations
- Respond to guest inquiries with prompt, solutions-oriented communication
- Collaborate with cross-departmental teams for seamless event execution
- Maintain strict adherence to safety and sanitation protocols
- Upsell premium services and amenities to enhance guest satisfaction
- Resolve guest complaints with professionalism and discretion
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Flexibility to work evenings, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with reservation systems
- Valid KY Food Handler/ServSafe certification (or willingness to obtain)
- Ability to stand/walk for extended periods and lift 25 lbs
- Positive attitude with commitment to teamwork excellence