Job Description
Join our award-winning luxury hotel in the heart of Richmond! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Virginia's thriving tourism sector. Immediate openings available!
Responsibilities
- Deliver exceptional guest service across all touchpoints
- Manage front desk operations including check-in/check-out processes
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve service issues promptly
- Assist with event setup and banquet services
- Maintain accurate reservation and billing records
- Train and mentor new team members
Qualifications
- Minimum 2 years hotel/hospitality experience required
- Proven customer service excellence record
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Valid Virginia driver's license (preferred)
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of PMS systems (Opera/Crystal)
- Food Handler/ServSafe certification (beneficial)