Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent. We're seeking charismatic professionals to deliver exceptional guest experiences at one of the city's premier destinations. As the first point of contact, you'll embody our commitment to sophistication and service excellence while creating memorable stays for international travelers and dignitaries alike.
Our competitive compensation package includes:
- Comprehensive benefits package
- Professional development opportunities
- Employee discounts on hotel services
- Health, dental, and vision insurance
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and concierge services
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year luxury hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid DC hospitality certification or willingness to obtain
- Fluency in English with multilingual capabilities preferred
- Professional appearance and polished demeanor