Job Description
Join our award-winning team at Seaside Resorts & Suites, where we celebrate hospitality excellence with weekly pay and flexible shift schedules! We're seeking dynamic Shift Leads to manage our vibrant Orlando property, ensuring seamless guest experiences during high-energy shifts. Enjoy competitive compensation, rapid advancement opportunities, and a culture that rewards dedication. Perfect for night owls and early risers alike – your schedule adapts to your life!
Responsibilities
- Oversee daily shift operations, coordinating housekeeping, front desk, and maintenance teams
- Resolve guest inquiries and service escalations with exceptional problem-solving skills
- Monitor staff performance, conduct briefings, and implement quality standards
- Manage inventory and resource allocation for peak shift efficiency
- Ensure strict adherence to safety protocols and brand compliance
- Train new team members on operational procedures and customer service excellence
- Prepare shift reports and communicate critical information to management
Qualifications
- 2+ years in hospitality leadership or shift supervision role
- Proven ability to manage diverse teams during high-pressure shifts
- Strong conflict resolution and customer service expertise
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Valid Florida driver's license (required for property inspections)
- First Aid/CPR certification preferred
- Ability to stand/walk for extended periods (8+ hour shifts)