Job Description
Join our award-winning team at Grand Oak Hotel & Resort, where exceptional service meets vibrant city energy! We're seeking dedicated Hospitality Shift Supervisors to lead our front-of-house operations during evening and overnight shifts. This is your opportunity to elevate guest experiences while building a rewarding career in Oakland's premier hospitality destination. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values your growth.
Responsibilities
- Oversee daily shift operations including check-in/out, guest inquiries, and staff coordination
- Resolve guest concerns promptly with empathy and professionalism
- Train and mentor team members on service standards and safety protocols
- Monitor room availability and optimize front desk efficiency
- Collaborate with housekeeping and maintenance teams for seamless operations
- Implement emergency procedures during overnight shifts
- Conduct shift briefings and performance reviews
Qualifications
- 3+ years hotel or hospitality management experience required
- Proven leadership skills with staff scheduling and training
- Proficiency in hotel management software (Opera, Fidelio)
- Excellent communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid California Food Handler's Card preferred
- Ability to stand/walk for extended periods
- Bilingual English/Spanish highly desirable