Job Description
Join Atlanta's premier luxury destination! The Peachtree Grand Hotel is seeking exceptional hospitality professionals to elevate our guest experience. Located in the heart of downtown, our award-winning property offers a dynamic work environment where your passion for service shines. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our renowned hotel group.
Responsibilities
- Deliver world-class guest check-in/out experiences with warmth and efficiency
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries and concerns with proactive problem-solving
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain pristine front desk appearance and safety standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Georgia driver's license (required for errands)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Basic knowledge of Atlanta attractions and transportation