Job Description
Join Chicago's most iconic luxury hotel as a Part-Time Front Desk Agent! We're seeking dynamic hospitality professionals to create unforgettable guest experiences in our stunning downtown location. This role offers flexible scheduling while delivering premium service to international travelers and business executives. Enjoy competitive pay, complimentary hotel stays, and a vibrant team environment in the heart of the Windy City.
Responsibilities
- Deliver exceptional guest check-in/out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, concierge, and maintenance teams
- Handle guest complaints with professionalism and empathy
- Maintain accurate guest records and billing information
- Operate hotel management systems (Opera, Fidelio)
- Process payments and manage cash handling procedures
Qualifications
- 1+ years hospitality/front desk experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency with hotel management software
- Flexible availability including weekends/holidays
- Basic knowledge of Chicago tourism attractions
- Valid Illinois hospitality certification (if applicable)
- High school diploma or equivalent required