Job Description
Join our award-winning luxury hotel team in the heart of San Jose! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our growing hospitality chain. If you thrive in fast-paced environments and possess a passion for service, we encourage you to apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and VIP guest requests
- Handle billing inquiries and resolve billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate cash handling records
- Assist with guest inquiries and provide local area recommendations
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in Opera/PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and clean driving record
- Professional appearance and customer service mindset