Job Description
Join Louisville's premier hospitality destination! The Louisville Grand Hotel is seeking passionate individuals to elevate our guest experience. As a Hospitality Team Member, you'll be the cornerstone of our renowned service culture in downtown Louisville. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic work environment. Perfect for career-driven professionals who thrive in fast-paced settings.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments efficiently using PMS systems
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately and maintain cash handling procedures
- Provide local recommendations and concierge services to enhance guest stays
- Uphold brand standards through consistent attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills in diverse settings
- Ability to multitask effectively in high-pressure situations
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred for local errands
- Positive attitude with genuine passion for hospitality excellence