Job Description
Join Cleveland's premier hospitality destination and launch your career in the hotel industry! We're seeking enthusiastic individuals to join our dynamic team at the Metropolitan Hotel Group. No prior experience is required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of downtown Cleveland.
As a key member of our hospitality team, you'll deliver exceptional guest experiences while working alongside industry professionals. We value personality, dedication, and a willingness to learn over formal qualifications. Benefits include:
- Comprehensive paid training program
- Health insurance options after 90 days
- Employee discounts on hotel stays and dining
- Career advancement pathways
- 401(k) with company match
Responsibilities
- Deliver outstanding guest service with genuine warmth and professionalism
- Assist with front desk operations including check-ins/check-outs
- Support housekeeping and room preparation tasks
- Handle guest inquiries and resolve issues promptly
- Maintain clean and organized public areas
- Collaborate with cross-functional departments
- Adhere to all safety and hygiene protocols
- Participate in ongoing training and team meetings
Qualifications
- No prior hotel experience required
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends/holidays
- Basic computer literacy
- Customer service mindset with problem-solving abilities
- Physical stamina for standing/walking throughout shifts
- Valid Ohio driver's license (if applicable to role)