Job Description
Join our award-winning team at Grand Harbor Inn Baltimore! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in Maryland's vibrant city. As a premier waterfront hotel, we offer competitive benefits, career growth opportunities, and a dynamic work environment. Perfect for career-driven individuals seeking stability in the thriving Baltimore tourism industry. Apply today to become part of our family-oriented culture!
Responsibilities
- Provide exceptional guest services including check-in/out, concierge support, and personalized assistance
- Maintain pristine cleanliness standards in guest rooms and common areas
- Manage reservation systems and optimize occupancy rates
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Collaborate with housekeeping, maintenance, and management teams
- Adhere to safety protocols and emergency procedures
- Process payments and maintain accurate financial records
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with reservation systems
- Valid Maryland driver's license preferred
- Ability to lift 25 pounds and stand for extended periods
- Positive attitude and team collaboration mindset
- Must pass background check and drug screening