Job Description
Join our award-winning hotel team and enjoy the stability of weekly pay while building a rewarding career in hospitality! At Grand Hospitality Group, we're seeking passionate individuals to deliver exceptional guest experiences at our flagship Jacksonville property. As a Hospitality Team Member, you'll be the cornerstone of our operations, ensuring every guest feels welcomed and valued. We pride ourselves on our supportive work culture, comprehensive training programs, and commitment to employee growth. With weekly pay, you'll have consistent financial security while working in a dynamic, people-first environment.
Our competitive hourly wages, flexible scheduling options, and advancement opportunities make this an ideal role for both seasoned hospitality professionals and career changers. If you thrive in fast-paced settings and take pride in creating memorable moments for others, we want to meet you!
Responsibilities
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Manage check-in/check-out processes using hotel property management systems
- Handle guest inquiries, requests, and complaints with professionalism and efficiency
- Coordinate with housekeeping, maintenance, and food service departments
- Process payments, manage cash handling procedures, and maintain accurate records
- Upsell hotel amenities, services, and local attractions to enhance guest experiences
- Uphold brand standards through meticulous attention to cleanliness and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills with a guest-first mindset
- Proficiency in hotel property management systems (e.g., Opera, Cloudbeds)
- Ability to multitask effectively in high-pressure situations
- Valid Florida driver's license and reliable transportation
- Flexible availability including evenings, weekends, and holidays
- Basic computer literacy and cash handling experience