Job Description
Join our award-winning team at Grand Plaza Hotel, Chicago's premier luxury destination! We're seeking passionate Hospitality Weekend Shift Associates to deliver exceptional guest experiences during high-demand weekend periods. Enjoy competitive pay, flexible scheduling, and career growth in a dynamic environment. Our downtown Chicago location offers unparalleled access to the city's vibrant culture while providing stability in the thriving hospitality sector.
Responsibilities
- Deliver personalized guest services including check-in/check-out, concierge support, and room coordination
- Manage weekend front desk operations with efficiency and attention to detail
- Resolve guest inquiries and concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Maintain accurate guest records and reservation systems
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Availability to work flexible weekend shifts (Fri/Sat/Sun)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic knowledge of PMS systems (Opera preferred)
- Professional appearance and positive attitude
- Must be authorized to work in the US