Job Description
Join our award-winning team at the Grand Hotel Indianapolis! We're seeking passionate individuals to start their hospitality careers in our luxurious downtown location. As a Hotel Associate, you'll be the heart of our guest experience, delivering exceptional service while developing valuable skills in customer relations, operations, and teamwork. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing portfolio. Perfect for recent graduates or career changers ready to thrive in a dynamic environment.
Responsibilities
- Deliver outstanding guest service at front desk, concierge, and valet stations
- Manage check-in/check-out processes efficiently using hotel systems
- Address guest inquiries and resolve issues with professionalism
- Collaborate with housekeeping, maintenance, and F&B teams
- Maintain accurate records of guest preferences and special requests
- Uphold strict cleanliness and safety standards across public areas
- Participate in daily briefings and ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy and comfort with learning new systems
- Positive attitude and commitment to teamwork
- Valid driver's license for valet positions (if applicable)
- Must pass background check and drug screening