Job Description
Join our award-winning Cleveland hotel team and launch your hospitality career today! We're seeking enthusiastic Hotel Associates for immediate full-time positions. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of downtown Cleveland. Perfect for career changers, recent graduates, or anyone ready to start their journey in hospitality.
Responsibilities
- Deliver exceptional guest service at front desk, concierge, and valet stations
- Manage check-in/check-out processes and reservations efficiently
- Respond to guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping, maintenance, and food service departments
- Maintain accurate guest records and billing information
- Uphold strict cleanliness and safety standards throughout property
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Cleveland location
- Must pass background check and drug screening
- No hospitality experience required – training provided