Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in a fast-paced environment. This premium role offers competitive compensation, comprehensive benefits, and career growth opportunities within our global hospitality brand. If you thrive in dynamic settings and prioritize guest satisfaction, we invite you to apply today and become part of our renowned service team.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Manage reservations and optimize room allocation
- Resolve guest inquiries and complaints with exceptional diplomacy
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license and reliable transportation
- Professional appearance and polished etiquette
- Basic knowledge of Atlanta tourism attractions
- Ability to multitask in high-pressure situations