Job Description
Are you a people-person looking to kickstart your career in the hospitality industry? Apex Hospitality Solutions is currently seeking a friendly and organized Front Desk Agent to join our dynamic team in Sacramento, Georgia. We specialize in providing top-tier service, and we are looking for entry-level candidates who are eager to learn and grow with us.
In this role, you will be the face of our property, ensuring every guest feels welcome from the moment they arrive. Whether it's managing check-ins, answering inquiries, or coordinating front-of-house operations, your role is vital to our success. We offer comprehensive training, a supportive work environment, and opportunities for career advancement.
Why Join Us?
- Competitive hourly pay ($16.00 - $18.00)
- Flexible shift work to accommodate your lifestyle
- On-the-job training for all entry-level applicants
- Employee discounts and benefits package
- Opportunity for advancement within the company
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, answering any initial questions and ensuring a positive first impression.
- Reception Management: Handle front desk operations efficiently, including check-ins, check-outs, and processing payments accurately.
- Communication: Answer multi-line phone systems professionally, screen calls, and take detailed messages or route calls to the appropriate department.
- Shift Coordination: Manage the front desk during assigned shifts, ensuring smooth operations even during peak hours or busy periods.
- Problem Solving: Address guest inquiries, complaints, or special requests promptly and professionally, escalating issues when necessary.
- Documentation: Maintain accurate records of guest information, transactions, and room keys using the property management system.
- Maintain Cleanliness: Ensure the front desk area, lobby, and common areas are tidy and presentable at all times.
Qualifications
- Education: High school diploma or GED required; some college or hospitality training is a plus but not mandatory for entry-level positions.
- Experience: No prior experience required; we provide full training for motivated candidates.
- Skills: Strong verbal communication skills and a professional, friendly demeanor.
- Computer Literacy: Basic computer skills and ability to learn new software quickly (training provided).
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Attitude: A positive attitude, attention to detail, and a strong desire to provide excellent customer service.