Job Description
Join our award-winning luxury hotel in the heart of Fresno and become part of an exceptional hospitality team! We're seeking a dynamic Front Desk Agent to deliver unforgettable experiences to our discerning guests. With competitive compensation, comprehensive benefits, and career growth opportunities, this is your chance to thrive in a premium environment where every detail matters.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using problem-solving and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) efficiently
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate records of guest preferences and feedback
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (for vaifl service duties)
- Flexible availability including weekends, holidays, and overnight shifts
- Spanish fluency highly preferred