Job Description
Join our award-winning team at Grand Plaza Houston and kickstart your hospitality career immediately! We're seeking dynamic individuals to fill critical front desk positions with flexible day/evening/night shifts. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Texas' vibrant energy capital. Immediate start available for qualified candidates.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments using hotel management systems
- Respond to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Uphold brand standards and safety protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, nights)
- Proficiency with reservation software (e.g., Opera, Fidelio)
- High school diploma or equivalent
- Basic math and cash handling abilities
- Valid Texas driver's license (if required for errands)