Job Description
Join our award-winning team at the luxurious Grand Plaza Hotel in Columbus, GA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a fast-paced environment. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in one of Georgia's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries and modify bookings using Opera PMS system
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for room readiness
- Provide local area recommendations and assist with guest requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Basic knowledge of Columbus area attractions preferred