Job Description
Are you a people person looking to launch a career in the hospitality industry? The Oceanfront Hotel Group is seeking a dedicated Front Desk Agent to join our team in beautiful Virginia Beach. We pride ourselves on providing exceptional guest experiences and offer a supportive environment for entry-level professionals to grow.
As a Front Desk Agent, you will be the face of our hotel. You will ensure our guests feel welcomed, comfortable, and valued from the moment they arrive until they depart. We provide comprehensive training, so no prior experience is necessary—just a great attitude and a willingness to learn.
Why Join Us?
- Competitive pay starting at $18.00/hr.
- Health, Dental, and Vision insurance.
- Employee discounts on dining and stays.
- Flexible scheduling for work-life balance.
- Clear pathways for advancement within the company.
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests upon arrival and ensure a smooth check-in and check-out process using our property management system.
- Guest Assistance: Answer guest inquiries regarding local attractions, dining, and services promptly and professionally.
- Communication: Handle incoming calls, emails, and voicemails with a high standard of courtesy and efficiency.
- Maintenance: Monitor the lobby area and ensure the front desk and public spaces are clean, organized, and presentable at all times.
- Problem Resolution: Address guest complaints or concerns immediately, escalating complex issues to management while ensuring guest satisfaction.
- Administrative Tasks: Process payments, balance the till at the end of the shift, and assist with reservations as needed.
- Team Collaboration: Communicate effectively with housekeeping and maintenance staff to ensure room readiness and guest needs are met.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service or hospitality experience is a plus, but entry-level candidates are encouraged to apply.
- Skills: Basic computer proficiency and familiarity with reservation software is preferred.
- Personality: A friendly, outgoing, and positive demeanor is essential.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.
- Schedule: Availability to work weekends, holidays, and evenings is required.
- Communication: Strong verbal and written communication skills in English.