Job Description
Join our award-winning team at Grand Plaza Hotel in Albuquerque, NM! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of the Southwest. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment.
Why Work With Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Employee discounts on hotel stays and dining
- Flexible scheduling and paid time off
Responsibilities
- Efficiently manage guest check-ins/checkouts using Opera PMS system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities, rooms, and local attractions
- Maintain a clean, organized front desk area
- Collaborate with team during peak hours and emergencies
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, nights, weekends, and holidays
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Albuquerque attractions and transportation
- Valid driver's license and reliable transportation
- Fluency in English (Spanish fluency highly valued)