Job Description
Join our award-winning team at Sunshine Hospitality Group and kickstart your career in the vibrant San Diego hospitality scene! We're seeking enthusiastic Hotel Front Desk Agents to deliver exceptional guest experiences across our premium downtown properties. As a key first point of contact, you'll create memorable stays for international travelers and business professionals while enjoying competitive pay, comprehensive benefits, and flexible shift schedules. No prior experience required – we provide paid training and growth opportunities into management roles!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries via phone/email
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and confidential data
- Respond to emergency situations per hotel protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong customer service orientation
- Basic computer literacy (MS Office suite)
- Flexible availability for day/evening/weekend shifts
- Ability to stand for extended periods
- Valid work authorization in the US
- Positive attitude and problem-solving mindset
- Spanish language skills preferred