Job Description
Join Atlanta's premier luxury hotel and launch your hospitality career with no experience required! Grand Hospitality Group is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our downtown Atlanta location. We provide comprehensive paid training and career advancement opportunities for motivated individuals. Enjoy competitive benefits, flexible scheduling, and a dynamic work environment in the heart of Atlanta's vibrant tourism district.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints with professionalism and empathy
- Maintain cleanliness and organization of the front desk area
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn reservation software
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to exceptional service
- Ability to stand for extended periods and lift 25 lbs
- Valid work authorization in the United States