Job Description
Join our award-winning hospitality team at Grand Plaza Hotel San Jose! We're seeking passionate individuals to kickstart their careers in the luxury hotel industry. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while working in a vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our global hotel chain.
Responsibilities
- Provide warm welcome and check-in/check-out services for hotel guests
- Manage reservations and room assignments using hotel management systems
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency with basic computer systems
- Positive attitude and problem-solving mindset
- Valid California driver's license (if valet duties assigned)