Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking energetic professionals to handle dynamic shift schedules including nights, weekends, and holidays. This immediate-hire opportunity offers competitive pay, comprehensive benefits, and career advancement in one of San Jose's premier hospitality destinations. If you thrive in fast-paced environments and deliver exceptional service, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and modify bookings in real-time
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and handle cash/credit transactions
- Enforce hotel security protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability for rotating shifts (days/evenings/nights)
- Proficiency in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and multitask
- Basic math and cash handling accuracy
- Valid California driver's license (if required for errands)
- COVID-19 vaccination required