Job Description
Join our award-winning luxury hotel in the heart of Columbus, Ohio! We're seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in a vibrant downtown setting. As the first point of contact, you'll embody our commitment to hospitality excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in Ohio's capital city.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservation modifications and optimize room allocations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador with recommendations for attractions
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Ohio driver's license preferred
- Strong attention to detail and multitasking abilities
- Basic knowledge of Columbus tourism landscape
- High school diploma or equivalent required