Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and unlock your potential in the heart of Portland's vibrant hospitality scene! We're seeking passionate professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll create memorable stays while advancing your career in a dynamic environment. Our commitment to growth and work-life balance makes us a top choice for hospitality professionals.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell room upgrades and hotel amenities to maximize revenue
- Maintain accurate records of guest preferences and special requests
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Oregon driver's license (for airport shuttle duties)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Portland attractions and transportation
- High school diploma or equivalent required