Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Austin! We're seeking enthusiastic individuals to deliver exceptional guest experiences as Part-Time Front Desk Agents. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy flexible shifts, competitive pay, and a vibrant downtown Austin workplace where every day brings new opportunities to shine.
Responsibilities
- Warmly welcome and check in/out guests using hotel management systems
- Manage reservations, inquiries, and guest requests with professionalism
- Process payments and maintain accurate transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Uphold brand standards through impeccable service and attention to detail
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Customer service mindset and problem-solving aptitude
- Basic computer proficiency and willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends and holidays
- No hospitality experience required – training provided!